Outage in Hope College System
1Hope Account 2-Step Verification (MFA)
Resolved Minor
October 01, 2025 - Started 6 months ago
- Lasted 9 days
Incident Report
We’ve received reports of Google not using newly added 2-step verification phone numbers. We're working with Google for a fix, if you experience issues logging into your 1Hope account, please contact CIT.
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Latest Updates ( sorted recent to last )
INVESTIGATING
6 months ago - at 10/01/2025 08:59PM
We’ve received reports of Google not using newly added 2-step verification phone numbers. We're working with Google for a fix, if you experience issues logging into your 1Hope account, please contact CIT.
IDENTIFIED
6 months ago - at 10/03/2025 12:17PM
A workaround is to install the Gmail app (from the app/play store) and sign into that with your Hope email to use as a 2nd step instead of call/text.
IDENTIFIED
6 months ago - at 10/03/2025 06:19PM
We continue to receive reports of a Your sign-in settings don’t meet your organization’s 2-Step Verification policy message upon log-in to 1Hope. We are currently working with Google to resolve this. **In the meantime, if you encounter this problem, please install and sign into the Gmail app on your phone.** Once installed, this will allow you to log into 1Hope on your browser.
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