Outage in Hope College System

Banner Admin Pages Outage

Resolved Major

October 21, 2025 - Started 5 months ago - Lasted about 3 hours

Incident Report

CIT is investigating reports that Banner Admin Pages is currently unavailable.

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Latest Updates ( sorted recent to last )

INVESTIGATING 5 months ago - at 10/21/2025 04:53PM

CIT is investigating reports that Banner Admin Pages is currently unavailable.

IDENTIFIED 5 months ago - at 10/21/2025 05:00PM

We have also identified that My College Account (from within the Hope App) is also not working.

IDENTIFIED 5 months ago - at 10/21/2025 05:43PM

The cloud infrastructure supporting the **Banner Admin Pages** and **My College Account** unexpectedly failed, making these services temporarily unavailable. Our team is actively working on a fix to restore full access as quickly as possible. Admin Pages, Student Account, Employee and Profile information should now be restored. We are working through Finance and Faculty.

MONITORING 5 months ago - at 10/21/2025 05:46PM

All services should be restored. We will be continuing to monitor the situation.

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