Outage in Hope College System

My College Account, Banner, Moodle and other associated apps unavailable

Resolved Minor
November 14, 2025 - Started about 1 month ago - Lasted about 16 hours

Incident Report

We are continuing to work on a fix for this issue. At 1:10 there may be a slight blip of connectivity with the Hope College network for services beyond the ones affected by this incident. This blip will be intentional to help us fix this issue.
Components affected
Hope College System Moodle Hope College System Banner

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Latest Updates ( sorted recent to last )
IDENTIFIED about 1 month ago - at 11/14/2025 06:06PM

We are continuing to work on a fix for this issue. At 1:10 there may be a slight blip of connectivity with the Hope College network for services beyond the ones affected by this incident. This blip will be intentional to help us fix this issue.

MONITORING about 1 month ago - at 11/14/2025 06:52PM

We believe we restored the connection to the affected services. We are currently monitoring the connection. Contact CIT if you experience issues. We will have another update by 5 pm.

INVESTIGATING about 1 month ago - at 11/14/2025 04:01PM

CIT has received reports and verified that users on campus are unable to get to these services. Off campus seems to be unaffected.

IDENTIFIED about 1 month ago - at 11/14/2025 04:02PM

In addition to Banner we have also found that Moodle is affected by this outage.

IDENTIFIED about 1 month ago - at 11/14/2025 04:56PM

We have found that the error lies in the connection to campus and our hosting provider. We are working with multiple vendors to address the issue. The next update will be by 1 pm.

IDENTIFIED about 1 month ago - at 11/14/2025 05:09PM

We have verified that My College Account pages work not on a Hope network (so at home or on a mobile network). Admin pages does not work off campus.

Latest Hope College System outages

Hope.edu unavailable - 1 day ago
Banner TEST is currently Down. This is NOT impacting any Production environments. - 11 days ago
Power Outage - about 1 month ago
Banner TEST Administration pages are not accessible. This does NOT have an impact on Banner production. - about 2 months ago
Issues accessing Cashnet / student payment portal - about 2 months ago

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