Outage in Hope College System
My College Account, Banner, Moodle and other associated apps unavailable
Resolved Minor
November 14, 2025 - Started 5 months ago
- Lasted about 16 hours
Incident Report
We are continuing to work on a fix for this issue. At 1:10 there may be a slight blip of connectivity with the Hope College network for services beyond the ones affected by this incident. This blip will be intentional to help us fix this issue.
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Latest Updates ( sorted recent to last )
IDENTIFIED
5 months ago - at 11/14/2025 06:06PM
We are continuing to work on a fix for this issue. At 1:10 there may be a slight blip of connectivity with the Hope College network for services beyond the ones affected by this incident. This blip will be intentional to help us fix this issue.
MONITORING
5 months ago - at 11/14/2025 06:52PM
We believe we restored the connection to the affected services. We are currently monitoring the connection. Contact CIT if you experience issues. We will have another update by 5 pm.
INVESTIGATING
5 months ago - at 11/14/2025 04:01PM
CIT has received reports and verified that users on campus are unable to get to these services. Off campus seems to be unaffected.
IDENTIFIED
5 months ago - at 11/14/2025 04:02PM
In addition to Banner we have also found that Moodle is affected by this outage.
IDENTIFIED
5 months ago - at 11/14/2025 04:56PM
We have found that the error lies in the connection to campus and our hosting provider. We are working with multiple vendors to address the issue. The next update will be by 1 pm.
IDENTIFIED
5 months ago - at 11/14/2025 05:09PM
We have verified that My College Account pages work not on a Hope network (so at home or on a mobile network). Admin pages does not work off campus.
Latest Hope College System outages
Issue Accessing Torque Drive Files - 5 days ago
Authentication into Banner and Blite - 26 days ago
Moodle and Other Affected Services - 26 days ago
Issue seeing Moodle courses - about 1 month ago
Bookstore Online Store Outage - about 1 month ago
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