Outage in Hotjar
Delay in processing session data
Resolved Minor
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Outage Details
We are experiencing a delay in processing session data for some users - Heatmaps and Recordings may take longer to generate than normal. Thank you for bearing with us while we investigate.
Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 02/28/2023 06:50PM
While monitoring, our team detected a fluctuating percentage of sessions captured, which has now stabilized.
Thank you for your patience while we looked into this. This issue has now been resolved.
MONITORING
over 2 years ago - at 02/28/2023 04:18PM
We temporarily paused session capture between 15:44 to 15:52 UTC (8 minutes) while this part of our service restarted. Session capture is starting to recover. Our team is currently monitoring the situation.
INVESTIGATING
over 2 years ago - at 02/28/2023 03:28PM
We are experiencing a delay in processing session data for some users - Heatmaps and Recordings may take longer to generate than normal. Thank you for bearing with us while we investigate.
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