Outage in Hotjar

Hotjar.com is unavailable

Resolved Major
April 10, 2023 - Started almost 2 years ago - Lasted about 23 hours
Official incident page

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Outage Details

The issue affecting hotjar.com has resurfaced, and our engineers are working to resolve the issue ASAP. This has not affected Insights access or data capture. We will continue to post status updates to status.hotjar.com. Thanks for bearing with us!
Components affected
Hotjar Website (www.hotjar.com)
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 04/11/2023 08:30AM

This incident has been resolved and we are so sorry for the trouble! Thank you for bearing with us.

MONITORING almost 2 years ago - at 04/10/2023 05:47PM

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

IDENTIFIED almost 2 years ago - at 04/10/2023 11:55AM

This incident does not affect access to insights.hotjar.com or data ingestion and processing for any sites.

Hotjar.com continues to be unavailable while our engineers work to mitigate the influx of requests and restore normal behavior.

IDENTIFIED almost 2 years ago - at 04/10/2023 09:53AM

We've identified the root cause of this incident, and a fix is being developed! We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

INVESTIGATING almost 2 years ago - at 04/10/2023 09:42AM

The issue affecting hotjar.com has resurfaced, and our engineers are working to resolve the issue ASAP. This has not affected Insights access or data capture.

We will continue to post status updates to status.hotjar.com. Thanks for bearing with us!

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