Outage in Hotjar

Sessions may not be getting captured

Resolved Minor
May 26, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

The engineers are investigating an issue with our sampling engine that is causing some sessions not to be captured. Thanks for bearing with us as we look into this!
Components affected
Hotjar Identify API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 05/26/2023 04:23PM

This incident is now resolved. It may take a few hours for your session capture to return to normal levels. Thanks for your patience!

MONITORING about 1 year ago - at 05/26/2023 03:22PM

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

IDENTIFIED about 1 year ago - at 05/26/2023 02:54PM

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

INVESTIGATING about 1 year ago - at 05/26/2023 02:27PM

The engineers are investigating an issue with our sampling engine that is causing some sessions not to be captured.

Thanks for bearing with us as we look into this!

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