Outage in Hotjar
Sampling rate stuck at 0% for some sites
Resolved Minor
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Outage Details
We're investigating an issue with the sampling rate being stuck at 0% for some sites, preventing session capture.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Thanks for bearing with us!
Components affected
Hotjar Identify APILatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 07/24/2023 05:42PM
This incident is now resolved. Thanks for bearing with us!
IDENTIFIED
about 2 years ago - at 07/24/2023 04:45PM
We've identified the root cause of this incident, and a fix is being developed!
We'll post an update to let you know when we're deploying and monitoring the fix.
Thanks again for bearing with us!
INVESTIGATING
about 2 years ago - at 07/24/2023 04:15PM
We're investigating an issue with the sampling rate being stuck at 0% for some sites, preventing session capture.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Thanks for bearing with us!
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