Outage in Hotjar
High error rate in session processing
Resolved Minor
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Outage Details
We're investigating an issue with unusually high error rates for our session processing service. Session capture may be affected during this time.
Our engineers are working to fix the issue ASAP and will post updates to http://status.hotjar.com/.
Thanks for bearing with us!
Components affected
Hotjar Identify APILatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 07/25/2023 08:25PM
This incident is now resolved. Thanks for bearing with us!
To recap, from 4:00 pm to 8:15 pm UTC, we were experiencing high error rates with session processing which delayed session data (Recordings and Heatmaps) from showing up and prevented some sessions from being processed.
INVESTIGATING
about 2 years ago - at 07/25/2023 06:15PM
We're investigating an issue with unusually high error rates for our session processing service. Session capture may be affected during this time.
Our engineers are working to fix the issue ASAP and will post updates to http://status.hotjar.com/.
Thanks for bearing with us!
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