Outage in Hotjar
Permissions issues for modifying Hotjar settings and loading Insights data
Resolved Minor
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Outage Details
We're investigating an issue with the Project page in Interviews for Engage, which is not loading in Insights.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Components affected
Hotjar insights.hotjar.comLatest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 12/12/2023 03:22PM
This incident is now resolved. Thanks for bearing with us!
MONITORING
almost 2 years ago - at 12/12/2023 02:27PM
This issue affected Engage, Dashboards, and Ask widgets (Surveys & Feedback).
We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
INVESTIGATING
almost 2 years ago - at 12/12/2023 02:20PM
Update: This issue has had a wider effect than just Engage, and we are still working on it.
INVESTIGATING
almost 2 years ago - at 12/12/2023 01:29PM
We're investigating an issue with the Project page in Interviews for Engage, which is not loading in Insights.
Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.
Latest Hotjar outages
Investigating Issues with Interview Scheduling Timezones - 28 days ago
Error when fetching User Attributes - about 1 month ago
Survey changes are not saving correctly - 6 months ago
Surveys not recording impressions metric - 8 months ago
Unable to verify tag installation - 9 months ago
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