Outage in Hotjar

Recordings loading indefinitely

Resolved Minor
January 12, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We're investigating an issue with Recordings loading indefinitely and not playing. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Components affected
Hotjar insights.hotjar.com
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/12/2024 02:51PM

This incident is now resolved. Thanks for bearing with us!

MONITORING over 1 year ago - at 01/12/2024 02:33PM

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

IDENTIFIED over 1 year ago - at 01/12/2024 01:59PM

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

INVESTIGATING over 1 year ago - at 01/12/2024 01:28PM

We're investigating an issue with Recordings loading indefinitely and not playing.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

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