Outage in Hotjar

Accounts created in the past 24 hours may not have access to their full list of tools.

Resolved Minor
February 08, 2024 - Started over 1 year ago - Lasted about 16 hours
Official incident page

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Outage Details

We're investigating an issue with some new Accounts created in the past 24 hours that may not have access to their Site plan's full list of tools. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Components affected
Hotjar insights.hotjar.com
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/09/2024 10:02AM

This incident has been resolved as of 19:45 CET.

Thanks for bearing with us!

IDENTIFIED over 1 year ago - at 02/08/2024 05:42PM

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix.

Thanks again for bearing with us!

INVESTIGATING over 1 year ago - at 02/08/2024 05:39PM

We're investigating an issue with some new Accounts created in the past 24 hours that may not have access to their Site plan's full list of tools.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

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