Outage in Hotjar

Some users run into "Something went wrong. please try again later." error

Resolved Minor
March 11, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We're investigating an issue in Insights where some user accounts run into a "Something went wrong. please try again later." error. Our engineers are working to fix the issue ASAP, we will post updates to status.hotjar.com. Thanks for bearing with us while we look into this!
Components affected
Hotjar insights.hotjar.com
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/11/2024 09:46PM

This incident has been resolved. Thanks for beating with us!

IDENTIFIED over 1 year ago - at 03/11/2024 08:19PM

We've identified the root cause of this incident, and a fix is being developed.

We'll post an update to let you know once we move on to monitoring the fix. Thanks again for bearing with us!

INVESTIGATING over 1 year ago - at 03/11/2024 08:09PM

We're investigating an issue in Insights where some user accounts run into a "Something went wrong. please try again later." error.

Our engineers are working to fix the issue ASAP, we will post updates to status.hotjar.com.

Thanks for bearing with us while we look into this!

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