Outage in Hotjar

Heatmaps screenshots not generating

Resolved Minor
March 22, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We're investigating an issue where heatmap screenshots time out and display a "Something went wrong" message. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Components affected
Hotjar insights.hotjar.com
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 03/22/2024 09:10PM

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

INVESTIGATING over 1 year ago - at 03/22/2024 07:34PM

We're investigating an issue where heatmap screenshots time out and display a "Something went wrong" message.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

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