Outage in Housecall Pro

Degraded AI Service Performance

Resolved Major
June 10, 2025 - Started 4 months ago - Lasted about 6 hours
Official incident page

Incident Report

OpenAI is experiencing degraded performance with its API, which powers our AI features. You may see error messages, experience latency, or encounter other unexpected behavior when using AI functionality in Housecall Pro. OpenAI is working diligently to resolve the issue. Please subscribe to our status page for updates.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/10/2025 09:05PM

This incident has been resolved.

IDENTIFIED 4 months ago - at 06/10/2025 04:32PM

We are continuing to to monitor OpenAI for this issue.

IDENTIFIED 4 months ago - at 06/10/2025 03:20PM

We are continuing to to monitor OpenAI for this issue.

IDENTIFIED 4 months ago - at 06/10/2025 03:19PM

We are continuing to to monitor OpenAI for this issue.

IDENTIFIED 4 months ago - at 06/10/2025 02:57PM

OpenAI is experiencing degraded performance with its API, which powers our AI features. You may see error messages, experience latency, or encounter other unexpected behavior when using AI functionality in Housecall Pro. OpenAI is working diligently to resolve the issue. Please subscribe to our status page for updates.

Latest Housecall Pro outages

Chat Degradation - 4 months ago
Degraded AI Service Performance - 4 months ago
Customer call logs for some customers are currently unavailable via the iOS and Android apps - about 1 year ago
Pipeline card status and updates are delayed - over 1 year ago
Newly created Tasks on Android devices not visible - over 1 year ago

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