Outage in Housecall Pro
Temporary Service Outage
Resolved MinorIncident Report
Between (6:33 AM – 6:53 AM MT) on October 24, Housecall Pro experienced a 20-minute service outage that affected access for some users.
The issue was caused by a database update that temporarily impacted system availability. Our engineering team quickly identified the cause, restored service, and verified full system stability shortly after.
We’ve implemented additional safeguards in our release process to prevent similar incidents in the future.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/25/2025 07:34PM
This incident has been resolved.
INVESTIGATING
5 days ago - at 10/24/2025 05:57PM
Between (6:33 AM – 6:53 AM MT) on October 24, Housecall Pro experienced a 20-minute service outage that affected access for some users.
The issue was caused by a database update that temporarily impacted system availability. Our engineering team quickly identified the cause, restored service, and verified full system stability shortly after.
We’ve implemented additional safeguards in our release process to prevent similar incidents in the future.
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