Outage in Housecall Pro

Temporary Service Outage

Resolved Minor

October 24, 2025 - Started 3 months ago - Lasted 1 day
Official incident page

Incident Report

Between (6:33 AM – 6:53 AM MT) on October 24, Housecall Pro experienced a 20-minute service outage that affected access for some users. The issue was caused by a database update that temporarily impacted system availability. Our engineering team quickly identified the cause, restored service, and verified full system stability shortly after. We’ve implemented additional safeguards in our release process to prevent similar incidents in the future.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/25/2025 07:34PM

This incident has been resolved.

INVESTIGATING 3 months ago - at 10/24/2025 05:57PM

Between (6:33 AM – 6:53 AM MT) on October 24, Housecall Pro experienced a 20-minute service outage that affected access for some users.
The issue was caused by a database update that temporarily impacted system availability. Our engineering team quickly identified the cause, restored service, and verified full system stability shortly after.
We’ve implemented additional safeguards in our release process to prevent similar incidents in the future.

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