Outage in Housecall Pro
CSR AI Voice Assistant Call Failures
Resolved MajorIncident Report
We identified an issue affecting our CSR AI voice assistant that some calls were not being handled correctly, resulting in incomplete call experiences.
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 07/02/2026 09:41PM
This incident has been resolved.
INVESTIGATING
24 days ago - at 07/02/2026 08:37PM
The issue was fully resolved at 1:21 pm ET
INVESTIGATING
24 days ago - at 07/02/2026 04:56PM
We have verified the root cause and a fix in our staging environment. We will deploy the change to production in the next 30 mins. Once validated we will begin to shift traffic back to CSR AI.
INVESTIGATING
24 days ago - at 07/02/2026 03:58PM
We are still investigating but all calls are being handled by our HCP Assist team.
INVESTIGATING
24 days ago - at 07/02/2026 02:23PM
We are working with our partner to resolve. In the interim we are going to route calls to our HCP Assist.
INVESTIGATING
24 days ago - at 07/02/2026 02:19PM
We identified an issue affecting our CSR AI voice assistant that some calls were not being handled correctly, resulting in incomplete call experiences.
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