Outage in Housecall Pro
CSR AI Service Disruption
Resolved MajorIncident Report
We have identified a service disruption affecting our CSR AI voice features due to an outage with a third-party upstream provider.
Non-AI CSR functionality is not impacted.
We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/21/2026 06:49PM
This incident has been resolved.
IDENTIFIED
2 days ago - at 05/21/2026 05:20PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 05/21/2026 04:50PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 05/21/2026 04:39PM
We have identified a service disruption affecting our CSR AI voice features due to an outage with a third-party upstream provider.
Non-AI CSR functionality is not impacted.
We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.
Latest Housecall Pro outages
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Temporary Service Outage - 7 months ago
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