Outage in HubSpot

Setting Contacts to non-marketing on the next update date is delayed for some customers. We're investigating the cause of the issue.

Resolved Minor
October 01, 2025 - Started 22 days ago - Lasted about 6 hours
Official incident page

Incident Report

We will be back with an update within 30 minutes.
Components affected
HubSpot CRM

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 10/01/2025 02:07PM

Marketing contact updates are no longer delayed. We've identified and addressed the cause of the delays that began at 11:45 PM EDT (UTC -04:00) on Sep 30, 2025. The issue is now fully resolved.

MONITORING 22 days ago - at 10/01/2025 10:52AM

Updates are being applied and we are continuing to monitor the system closely. We will be back with an update within 3 hours.

MONITORING 22 days ago - at 10/01/2025 09:52AM

We've addressed the issue that was causing Contacts to not be updated and are applying the changes. We're monitoring closely to make sure all updates are completed. We will be back with an update within an hour.

IDENTIFIED 22 days ago - at 10/01/2025 08:45AM

We've identified the cause of the delays to Contacts since 11:45 PM EDT (UTC -04:00) on Sep 30, 2025. These delays may impact marking contacts as non-marketing. Our team will update this page when more information is available. We will be back with an update within an hour.

INVESTIGATING 22 days ago - at 10/01/2025 08:19AM

Setting Contacts to non-marketing on the next update date is delayed for some customers. We're investigating the cause of the issue. We will be back with an update within 30 minutes.

INVESTIGATING 22 days ago - at 10/01/2025 07:46AM

We will be back with an update within 30 minutes.

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