Outage in HubSpot

Pricing page, Subscription Management, User Provision and Checkout are unavailable for some customers

Resolved Minor
October 07, 2025 - Started about 7 hours ago - Lasted 11 minutes
Official incident page

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Outage Details

We've identified the issue that's caused Pricing page, Subscription Management, User Provision and Checkout to be unavailable since 12:48 PM EDT (UTC -04:00) on Oct 7, 2025. We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 10/07/2025 05:34PM

Pricing page, Subscription Management, User Provision and Checkout are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Pricing page, Subscription Management, User Provision and Checkout should be working properly. No data was lost.

MONITORING about 7 hours ago - at 10/07/2025 05:32PM

We've addressed the issue that caused Pricing page, Subscription Management, User Provision and Checkout to be unavailable since 12:48 PM EDT (UTC -04:00) on Oct 7, 2025. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 15 minutes.

IDENTIFIED about 7 hours ago - at 10/07/2025 05:25PM

We've identified the issue that's caused Pricing page, Subscription Management, User Provision and Checkout to be unavailable since 12:48 PM EDT (UTC -04:00) on Oct 7, 2025. We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 30 minutes.

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