Huntress Outage History

Huntress experienced a major service incident lasting 1.7 hours that affected the management portal, web services, agent deployment and communication, security awareness training, incident reports, and MDR for Microsoft 365. The issue was caused by an Amazon Web Services outage that impacted Huntress's ability to operate normally. The incident was resolved by shifting resources away from the affected AWS zone, restoring full service functionality.

Huntress experienced an outage with their outbound calling provider that prevented automated incident notification phone calls and voice-based verification/MFA codes from being delivered for 4.3 hours. The issue affected the Management Portal and Incident Reports, though SMS notifications continued to work normally. A workaround was implemented while working with the vendor, and the incident was fully resolved.

Huntress experienced a 10-hour service degradation causing occasional timeouts across multiple services including the Management Portal, Agent Deployment and Communication, Incident Reports, and MDR for Microsoft 365. The issue was identified and a fix was implemented, with the incident being resolved after a monitoring period to ensure stability.

Huntress experienced event processing delays that affected Incident Reports and Agent Deployment and Communication systems for 3.7 hours. The issue was identified and a fix was implemented, with the service team monitoring results before confirming full resolution. The incident was classified as minor severity and has been fully resolved.

Huntress experienced service degradation affecting multiple core components including the Management Portal, Agent Deployment and Communication, Security Awareness Training, Incident Reports, and MDR for Microsoft 365. The issue was identified and resolved with a fix implementation after 3.8 hours of downtime.

Huntress experienced a major incident where their web portal (huntress.io) was not loading properly, preventing users from accessing the Management Portal. The issue was identified and a fix was implemented after 43 minutes of downtime. The incident was fully resolved with continued monitoring to ensure stability.

Huntress experienced a major incident affecting their Management Portal that caused delays in notifications including emails and PSA alerts. The issue impacted the huntress.io portal for 22 minutes before being identified and resolved with a implemented fix. The service was restored after monitoring confirmed the resolution was successful.

The Huntress Management Portal (huntress.io) experienced web errors that prevented normal access and functionality for 35 minutes. The technical team identified the root cause and implemented a fix to restore service. The incident was fully resolved after a brief monitoring period to ensure stability.

Huntress experienced a Rio processing delay that affected the Management Portal and Incident Reports for 1.5 hours. The issue was identified and a fix was implemented, with the service returning to normal operation after monitoring confirmed the resolution.

Huntress experienced an issue with their ITDR (Identity Threat Detection and Response) detections falling behind, affecting their MDR for Microsoft 365 service for 5.3 hours. The company implemented a fix and worked on data replay to catch up on missed detections. The incident was resolved after monitoring confirmed the system was functioning normally.