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Outage in Hydrow

issue with checkout - purchasing is blocked

Resolved Major
November 13, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified that many people can't checkout purchases on the hydrow.com website. We are investigating. The Hydrow product is not affected.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/13/2023 09:39PM

The issue has been resolved.

MONITORING about 2 years ago - at 11/13/2023 09:26PM

Our merchant partner has resolved the underlying issue, and we have corrected the problem it caused in our systems. Customers should be able to purchase normally.

Any customers who are having difficulties with their shopping cart should use another browser, or contact Hydrow Support.

We apologize for any inconvenience this caused.

INVESTIGATING about 2 years ago - at 11/13/2023 09:00PM

We have identified that many people can't checkout purchases on the hydrow.com website. We are investigating.

The Hydrow product is not affected.

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