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Outage in Hyland

(Status: Identified) Increased error rates have been identified in IAD Datacenter.

Minor
May 04, 2026 - Started 5 days ago
Official incident page

Incident Report

Hyland is aware of increased error rates in IAD Datacenter. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
Components affected
Hyland Ashburn, USA (IAD)

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Latest Updates ( sorted recent to last )
IDENTIFIED 2 days ago - at 05/07/2026 05:03PM

A solution has been identified, and teams are actively working toward implementation this weekend, with long-term stability as the priority. The next update will be shared via Statuspage at 11:00 PM ET on May 9.

IDENTIFIED 2 days ago - at 05/07/2026 02:17PM

The issue has been identified, and teams are actively working toward a solution with long‑term stability as the priority. The next update will be provided at 4:00 PM ET on May 7.

IDENTIFIED 3 days ago - at 05/06/2026 07:54PM

Planned data center changes are being prepared to reinforce long‑term stability, while teams continue to work with the vendor. The next update will be provided at 10:00AM Eastern on May 7th.

IDENTIFIED 3 days ago - at 05/06/2026 04:27PM

Mitigating steps are currently being implemented to address this issue, with a focus on long term stability. Hyland remains actively engaged with the vendor during this process and we will share the next update at 4:00pm Eastern.

IDENTIFIED 4 days ago - at 05/05/2026 08:50PM

Hyland remains fully engaged with the vendor to drive remediation efforts as the highest priority. The next update will be shared by 1:00 PM ET tomorrow.

IDENTIFIED 4 days ago - at 05/05/2026 03:28PM

Hyland continues to work with the vendor on remediation with the highest priority. Additional updates will be shared as they become available.

IDENTIFIED 4 days ago - at 05/05/2026 01:18PM

Hyland has identified the issue and is actively working with the vendor on remediation with the highest priority. Additional updates will be shared as they become available.

INVESTIGATING 4 days ago - at 05/05/2026 07:48AM

Hyland is still actively investigating the issue with the highest priority. Additional details will be provided as they become available.Thank you for your patience.

INVESTIGATING 5 days ago - at 05/04/2026 09:03PM

Hyland is still investigating the issue with the highest priority. Next update will be provided by tomorrow, May 5th, 10am Eastern.

INVESTIGATING 5 days ago - at 05/04/2026 08:20PM

Hyland is still investigating the issue with the highest priority. Additional details will be provided as they become available.

INVESTIGATING 5 days ago - at 05/04/2026 07:14PM

Hyland is still actively investigating the issue with the highest priority. Additional details will be provided as they become available.
Thank you for your patience.

INVESTIGATING 5 days ago - at 05/04/2026 06:02PM

Hyland is still investigating the issue with the highest priority. Additional details will be provided as they become available.

INVESTIGATING 5 days ago - at 05/04/2026 04:52PM

Hyland is aware of increased error rates in IAD Datacenter. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

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