Outage in iAdvize (HA)

P1 - Copilots are not responding & conversation instability

Resolved Major
June 19, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause
Components affected
iAdvize (HA) Statistics
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 06/19/2025 03:45PM

This incident has been resolved.

MONITORING 4 days ago - at 06/19/2025 01:49PM

We found the root cause of the issue.
Yet, a fix is live. All is working normally.
We keep monitoring the production.

INVESTIGATING 4 days ago - at 06/19/2025 01:45PM

We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause

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