Outage in IAM Cloud

Legacy (CDM v2) Portal unreachable via Chrome / Firefox

Resolved Major
April 07, 2025 - Started 23 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Incident Summary:  The legacy CDM Portal (portal.iamcloud.net) has been classified as unsafe when using Chrome & Firefox browsers Services affected: Legacy CDM (v2) Current impact: CDM v2 administrators will be unable to reach the Portal if using Chrome or Firefox. Our suggested workaround is to use a different browser (e.g. Edge). Latest resolution status: A workaround is currently available. We have provided feedback to the browser vendors to inform them that the site has been incorrectly classified as unsafe. We believe at this stage that changes to the legacy Portal user authentication flows made in response to the technical issues last week have triggered the unsafe classification due to misinterpretation of malicious redirect behaviour. We are reliant on the unsafe classifications being corrected by the vendors. Next update: 13:00
Components affected
IAM Cloud Portal
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 04/07/2025 11:01AM

Incident Summary 
Legacy Portal (portal.iamcloud.net) has been classified as unsafe when using Chrome & Firefox browsers

Services affected      
Legacy CDM (v2)

Current impact      
None.

Latest resolution status      
The incorrect security classifications have been corrected. Users may access the Portal as usual. A cleardown of browser cache may be required.

Next update:
None.

INVESTIGATING 23 days ago - at 04/07/2025 10:03AM

Incident Summary: 
The legacy CDM Portal (portal.iamcloud.net) has been classified as unsafe when using Chrome & Firefox browsers

Services affected:
Legacy CDM (v2)

Current impact:
CDM v2 administrators will be unable to reach the Portal if using Chrome or Firefox.
Our suggested workaround is to use a different browser (e.g. Edge).

Latest resolution status:
A workaround is currently available.

We have provided feedback to the browser vendors to inform them that the site has been incorrectly classified as unsafe.

We believe at this stage that changes to the legacy Portal user authentication flows made in response to the technical issues last week have triggered the unsafe classification due to misinterpretation of malicious redirect behaviour. We are reliant on the unsafe classifications being corrected by the vendors.

Next update:
13:00

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