Outage in ID.me

Platform Service Partial Outage

Resolved Major
March 15, 2025 - Started 10 months ago - Lasted 27 minutes
Official incident page

Incident Report

Team is investigating a platform partial outage of verification products
Components affected
ID.me NIST 800-63-3 Policies ID.me Alumni Verification ID.me NIST 800-63-2 Policies ID.me Company Employee Verification ID.me Custom Groups Verification ID.me KBA-replacement Policies ID.me First Responder Verification ID.me Government Employee Verification ID.me Health Care Provider Verification ID.me Military Verification ID.me Nurse Verification ID.me Student Verification ID.me Teacher Verification

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/15/2025 10:18PM

This incident has been resolved.

MONITORING 10 months ago - at 03/15/2025 10:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 03/15/2025 10:05PM

The issue has been identified and the team is deploying a fix

INVESTIGATING 10 months ago - at 03/15/2025 09:55PM

Team is investigating a platform partial outage of verification products

Latest ID.me outages

Service Outage - about 1 month ago
Service Outage - about 2 months ago
Platform Outage - 3 months ago
Marketplaces Outage - 6 months ago
Broad Google Cloud outage impacting ID.me - 7 months ago

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