Outage in Identity Automation

Intermittent DNS resolution for some tenants

Resolved Minor
June 28, 2022 - Started over 3 years ago - Lasted 18 minutes

Incident Report

Some tenants are experiencing DNS resolution issues connecting to tenants on the us003 cluster.
Components affected
Identity Automation RapidIdentity Cloud Portal Identity Automation RapidIdentity Cloud Identity Bridge Identity Automation Preproduction, Development, and Test Envrionments Identity Automation Insights Analytics Dashboard

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Latest Updates ( sorted recent to last )
over 3 years ago - at 06/28/2022 04:07PM

Some tenants are experiencing DNS resolution issues connecting to tenants on the us003 cluster.

over 3 years ago - at 06/28/2022 04:19PM

We have identified the root cause and are working on a solution.

over 3 years ago - at 06/28/2022 04:26PM

A fix has been applied. All tenants should be operational at this point. We will continue to monitor the situation.

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