Outage in Identity Automation

Identity Bridge degraded performance

Resolved Minor
July 20, 2022 - Started over 3 years ago - Lasted 27 days

Incident Report

One of our upstream cloud providers is currently experiencing issues that is preventing creating, updating, and removing Identity Bridges.

We are monitoring the situation and will update when we have more information.

Existing Identity Bridges will continue to function.
Components affected
Identity Automation RapidIdentity Cloud Identity Bridge

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Latest Updates ( sorted recent to last )
over 3 years ago - at 07/21/2022 12:28AM

One of our upstream cloud providers is currently experiencing issues that is preventing creating, updating, and removing Identity Bridges.

We are monitoring the situation and will update when we have more information.

Existing Identity Bridges will continue to function.

over 3 years ago - at 07/22/2022 06:37PM

It has been determined that US001, US002, US003, and EU1 are not effected and continue to operate normally.

about 3 years ago - at 08/16/2022 04:02PM

Bridges created after 2022-08-14 are fully functional.

Bridges created before 2022-08-14 will continue to pass data, however they cannot be updated or deleted via the RapidIdentity Portal.

A fix for this has been identified and has been scheduled for the next maintenance window.

Latest Identity Automation outages

Degraded performance for RI Cloud - 7 days ago
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Stale information in Analytics Insights - 8 months ago
Intermittent Issues with Authentication - 9 months ago
Errors Logging in to RapidIdentity Cloud - 11 months ago

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