Outage in Identity Automation
SMS/Text Messages failing for some T-Mobile customers
Resolved Minor
August 23, 2024 - Started over 1 year ago
- Lasted 3 days
Incident Report
T-Mobile users may experience issues when requesting SMS/Text messages from the RapidIdentity Portal. This is not currently affecting other wireless carriers. We are investigating.
Components affected
Identity Automation RapidIdentity Cloud PortalTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
over 1 year ago - at 08/23/2024 02:32PM
T-Mobile users may experience issues when requesting SMS/Text messages from the RapidIdentity Portal. This is not currently affecting other wireless carriers. We are investigating.
over 1 year ago - at 08/23/2024 03:14PM
We have escalated the issue with T-Mobile and are awaiting their response.
over 1 year ago - at 08/23/2024 07:27PM
We are awaiting next steps from T-Mobile. In the meantime, they have recommended that any customers experiencing this issue contact T-Mobile Support either by phone at 1-800-937-8997 or Facebook chat.
Latest Identity Automation outages
Verizon SMS Customers Having Issues Receiving Messages - about 2 months ago
SMS / Email increased error rates - 4 months ago
US003 - PubSub Failing - 6 months ago
PhishID is offline - 6 months ago
Cannot edit Group Membership - 6 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
