Outage in Identity Automation
SMS/Text Messages failing for some T-Mobile customers
Resolved Minor
August 23, 2024 - Started about 1 year ago
- Lasted 3 days
Incident Report
T-Mobile users may experience issues when requesting SMS/Text messages from the RapidIdentity Portal. This is not currently affecting other wireless carriers. We are investigating.
Components affected
Identity Automation RapidIdentity Cloud PortalNeed to monitor Identity Automation outages?
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Latest Updates ( sorted recent to last )
about 1 year ago - at 08/23/2024 02:32PM
T-Mobile users may experience issues when requesting SMS/Text messages from the RapidIdentity Portal. This is not currently affecting other wireless carriers. We are investigating.
about 1 year ago - at 08/23/2024 03:14PM
We have escalated the issue with T-Mobile and are awaiting their response.
about 1 year ago - at 08/23/2024 07:27PM
We are awaiting next steps from T-Mobile. In the meantime, they have recommended that any customers experiencing this issue contact T-Mobile Support either by phone at 1-800-937-8997 or Facebook chat.
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