Outage in Identity Automation
SMS / Email increased error rates
Resolved Minor
January 08, 2026 - Started 4 months ago
- Lasted about 2 hours
Incident Report
We have seen an increase in error rates when sending SMS messages and Emails. We are investigating and will update this incident as needed.
Components affected
Identity Automation RapidIdentity Cloud Portal Identity Automation RapidIdentity Cloud Identity Bridge Identity Automation Preproduction, Development, and Test Envrionments Identity Automation Insights Analytics DashboardTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
4 months ago - at 01/08/2026 02:10PM
We have seen an increase in error rates when sending SMS messages and Emails. We are investigating and will update this incident as needed.
4 months ago - at 01/08/2026 03:10PM
We have escalated this issue up to our email provider and are awaiting their investigation results.
4 months ago - at 01/08/2026 03:30PM
Our email provider is continuing to investigate the issue
4 months ago - at 01/08/2026 03:58PM
Still investigating
Latest Identity Automation outages
Verizon SMS Customers Having Issues Receiving Messages - about 2 months ago
US003 - PubSub Failing - 6 months ago
PhishID is offline - 6 months ago
Cannot edit Group Membership - 6 months ago
Degraded performance for RI Cloud - 6 months ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
