Outage in Identity Automation
SMS / Email increased error rates
Resolved Minor
January 08, 2026 - Started 8 days ago
- Lasted about 2 hours
Incident Report
We have seen an increase in error rates when sending SMS messages and Emails. We are investigating and will update this incident as needed.
Components affected
Identity Automation RapidIdentity Cloud Portal Identity Automation RapidIdentity Cloud Identity Bridge Identity Automation Preproduction, Development, and Test Envrionments Identity Automation Insights Analytics DashboardNeed to monitor Identity Automation outages?
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Latest Updates ( sorted recent to last )
8 days ago - at 01/08/2026 02:10PM
We have seen an increase in error rates when sending SMS messages and Emails. We are investigating and will update this incident as needed.
8 days ago - at 01/08/2026 03:10PM
We have escalated this issue up to our email provider and are awaiting their investigation results.
8 days ago - at 01/08/2026 03:30PM
Our email provider is continuing to investigate the issue
8 days ago - at 01/08/2026 03:58PM
Still investigating
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