Outage in IDEXX Laboratories
Intermittent: Both IHD and Reference Lab Ordering Outage
Resolved MinorIncident Report
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/20/2026 02:59PM
This incident has been resolved.
MONITORING
8 days ago - at 08/18/2026 05:48PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 days ago - at 08/18/2026 05:32PM
An update is being performed to resolve this issue, during this update there will be 30 seconds to one minute of IHD and Reference Lab ordering downtime.
IDENTIFIED
8 days ago - at 08/18/2026 04:45PM
In order to resolve this issue, we will be implementing a fix at 1:30 PM that will result in 30 seconds to one minute of IHD and Reference Lab ordering downtime.
MONITORING
8 days ago - at 08/18/2026 01:08PM
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
Latest IDEXX Laboratories outages
ezyVet Performance Issues - APSE2 - about 10 hours ago
Reference Lab Ordering Outage - about 21 hours ago
Delayed Results in VetConnect PLUS - about 23 hours ago
ezyVet Performance Issue - USE1 - 9 days ago
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