Outage in IDEXX Laboratories
Reference Lab Ordering Outage
Resolved MinorIncident Report
You may experience increased error rates and/or high latency when submitting an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX Reference Lab Diagnostics and for any inconvenience this may cause.
We will provide an update no later than HH am/pm ET on Weekday Month Date.
Components affected
IDEXX Laboratories VetConnect PLUS OrderingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 08/25/2026 06:05PM
This incident has been resolved.
MONITORING
about 19 hours ago - at 08/25/2026 05:32PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 21 hours ago - at 08/25/2026 03:52PM
You may experience increased error rates and/or high latency when submitting an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX Reference Lab Diagnostics and for any inconvenience this may cause.
We will provide an update no later than HH am/pm ET on Weekday Month Date.
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