Outage in IDNow

[NG] Service Disruption

Resolved Minor
October 22, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a service disruption on NG. Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected. We will send an additional update in 60 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/22/2025 03:40PM

This incident has been resolved.

MONITORING 3 months ago - at 10/22/2025 02:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 10/22/2025 02:19PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 10/22/2025 02:00PM

We are currently experiencing a service disruption on NG.

Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected.

We will send an additional update in 60 minutes.

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