Outage in IDNow
[NG] [IDCheck Mobile SDK] Product Notification: iOS 26 Hotfix for IDCheck Mobile SDK
Resolved MajorIncident Report
Dear customers,
We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.
A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.
This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.
For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or support@idnow.io.
Kind regards,
Your IDnow Team
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/22/2025 07:38AM
This incident has been resolved.
IDENTIFIED
8 months ago - at 09/09/2025 08:10AM
Dear customers,
We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.
A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.
This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.
For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or support@idnow.io.
Kind regards,
Your IDnow Team
INVESTIGATING
8 months ago - at 08/26/2025 12:29PM
Dear customers,
We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.
A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.
This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.
For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or support@idnow.io.
Kind regards,
Your IDnow Team
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