Outage in IDNow
[Legacy] Service Disruption
Resolved MajorIncident Report
We are currently experiencing a service disruption on Legacy.
Our DevOps team is working to identify the root cause and implement a solution. Smartstamp users may be affected. Check'n'Sign clients which have not been migrated to NG are also impacted.
We will send an additional update in 60 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/08/2025 12:23PM
This incident has been resolved.
MONITORING
10 months ago - at 07/08/2025 09:04AM
Check'n'Sign access has been restored. We are monitoring closely.
INVESTIGATING
10 months ago - at 07/08/2025 06:53AM
We are resuming investigation to fix the access to Check'n'Sign via Legacy endpoint.
MONITORING
10 months ago - at 07/07/2025 04:06PM
Smartstamp is fully operational.
Check'n'Sign access through Legacy is still broken. We will resume the investigation first hour tomorrow morning.
MONITORING
10 months ago - at 07/07/2025 02:39PM
Actually the access to Check'n'Sign is still broken. This is under investigation.
MONITORING
10 months ago - at 07/07/2025 02:34PM
The access to Check'n'Sign Legacy has been restored. We are verifying the end to end tests are executed successfully.
IDENTIFIED
10 months ago - at 07/07/2025 01:54PM
The incoming access to Smartstamp has been restored. We are now working on restoring the outgoing access.
IDENTIFIED
10 months ago - at 07/07/2025 01:35PM
The team is working on restoring the access to Smartstamp by the end of the day today.
INVESTIGATING
10 months ago - at 07/07/2025 12:20PM
We are currently experiencing a service disruption on Legacy.
Our DevOps team is working to identify the root cause and implement a solution. Smartstamp users may be affected. Check'n'Sign clients which have not been migrated to NG are also impacted.
We will send an additional update in 60 minutes.
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