Outage in IDNow

Service Disruption

Resolved Minor

January 11, 2026 - Started 3 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

Components affected

IDNow eSign IDNow InstantSign IDNow POS IDNow AutoIdent IDNow AutoIdent QES IDNow eSign Wallet IDNow eID IDNow VideoIdent

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/11/2026 06:16PM

This incident has been resolved.

MONITORING 3 months ago - at 01/11/2026 11:11AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 01/11/2026 10:39AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 01/11/2026 10:04AM

We are currently experiencing a service disruption.
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.

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