Outage in IDNow

[IDCheck.io/PVID/Check'n'Sign] Service Disruption

Resolved Major

January 29, 2026 - Started 15 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a service disruption. Our DevOps team is working to identify the root cause and implement a solution. We will send an additional update in 60 minutes.

Components affected

IDNow Check'nSign.io IDNow IDCheck.io IDNow IDCheck.io PVID

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Latest Updates ( sorted recent to last )

RESOLVED 15 days ago - at 01/29/2026 09:47AM

This incident has been resolved.

MONITORING 15 days ago - at 01/29/2026 09:26AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 15 days ago - at 01/29/2026 08:31AM

We are continuing to work on a fix for this issue.

IDENTIFIED 15 days ago - at 01/29/2026 08:29AM

The services are gradually getting back online.

IDENTIFIED 15 days ago - at 01/29/2026 08:12AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 15 days ago - at 01/29/2026 07:27AM

We are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 01/29/2026 07:26AM

We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution.

We will send an additional update in 60 minutes.

Latest IDNow outages

[Check'n'Sign] Service Disruption - 11 days ago

[NG] IDCheck and PVID Service Disruption - 15 days ago

Service Disruption - about 1 month ago

[Check'n'Sign] Service Disruption - about 1 month ago

VideoIdent SDK - Android Upgrade Required - 2 months ago

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