Outage in IDVerse

IDVerse support portal is experiencing an unscheduled outage - 502 gateway error

Resolved Major

March 25, 2025 - Started 12 months ago - Lasted 38 minutes
Official incident page

Incident Report

Atlassian Cloud Service Management is currently facing an unexpected outage impacting our support portal (support.idverse.com/support.ocrlabs.com) We will keep you posted on updates. You can also subscribe to directly to atlassian updates here: https://jira-service-management.status.atlassian.com/incidents/vy4wm8b5v0yh While our portal is down, you can continue to raise requests via email by sending it to support@idverse.com. Notification updates for existing and new tickets will still continue to be sent.

Components affected

IDVerse 3rd Party Systems

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 03/25/2025 05:49AM

This incident has been resolved.

INVESTIGATING 12 months ago - at 03/25/2025 05:14AM

Atlassian Cloud Service Management is currently facing an unexpected outage impacting our support portal (support.idverse.com/support.ocrlabs.com)

We will keep you posted on updates.
You can also subscribe to directly to atlassian updates here:
https://jira-service-management.status.atlassian.com/incidents/vy4wm8b5v0yh

While our portal is down, you can continue to raise requests via email by sending it to support@idverse.com. Notification updates for existing and new tickets will still continue to be sent.

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