Outage in IDVerse

DVS - Production Intermittent Outage (Passports)

Resolved Minor
October 30, 2025 - Started 3 months ago - Lasted about 2 months
Official incident page

Incident Report

DVS advised as of October 30th 2025 - 03:00 AEST there is an intermittent outage affecting passport and Electoral Commission documents. Outage being resolved by Microsoft Azure and services are now recovering. You may receive system errors 'S' responses until the issue is resolved.
Components affected
IDVerse 3rd Party Systems

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 12/19/2025 06:54AM

This issue is understood to have been impacting periodically between 30/10/25 - noting the following chain of events:

> 30/10 outage first indicated as resolved on 08/12
> Issue reoccurred 11/12 and resolved on 12/12
> Issue reoccured 16/12 and resolved on 17/12

Due to the ongoing nature of this intermittent outage, continuation of this outage advice has remained.

This incident is now marked as resolved as no further indication from DVS has established continuity of this original incident from September '25.

Any issues or concerns, please feel free to reach out to IDVerse Support

IDENTIFIED 3 months ago - at 10/30/2025 05:02AM

DVS advised as of October 30th 2025 - 03:00 AEST there is an intermittent outage affecting passport and Electoral Commission documents.

Outage being resolved by Microsoft Azure and services are now recovering.

You may receive system errors 'S' responses until the issue is resolved.

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