Outage in IDVerse
Sender ID Registrations in Australia - Regulation change July 1st 2026
Resolved MajorIncident Report
Summary AI Generated
**Summary:** Australia's ACMA introduced a regulatory requirement for branded SMS Sender ID registration, effective 1 July 2026, impacting IDVerse customers sending SMS messages to Australian recipients. Customers without a registered Sender ID had their messages delivered under generic sender names — either "Unverified" (IDKit Enterprise via Kudosity) or "IDVerse" (IDKit SaaS or Enterprise via Twilio). The incident was resolved on 9 July 2026, with customers directed to registration documentation and IDVerse Support for assistance.
The Australian Communications and Media Authority (ACMA) has issued a regulatory change for company branded SMS Sender IDs from 1 July 2026.
Messages sent to recipients in Australia using an unregistered branded Sender ID will be sent from one of 2 senders:
- Unverified - For IDKit Enterprise customers using Kudosity as the SMS provider.
- IDVerse - For IDKit (SaaS) customers, or Enterprise customers using Twilio as the SMS provider.
To find out more please read:
Enterprise: https://enterprise.docs.idverse.com/docs/required-information-for-sender-id-registrations
IDKit: https://idkit.docs.idverse.com/docs/required-information-for-sender-id-registrations-in-australia
Support Hub: https://lnrs.my.site.com/IDVerseSupportDesk/kA0VJ00000AUCfV?name=SMS-Sender-ID-Registrations-in-Australia-to-meet-ACMA-Regulation
Please reach out to IDVerse Support if assistance is needed: https://lnrs.my.site.com/IDVerseSupportDesk
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 07/09/2026 03:09AM
This incident has been resolved.
IDENTIFIED
about 2 months ago - at 05/29/2026 06:18AM
The Australian Communications and Media Authority (ACMA) has issued a regulatory change for company branded SMS Sender IDs from 1 July 2026.
Messages sent to recipients in Australia using an unregistered branded Sender ID will be sent from one of 2 senders:
- Unverified - For IDKit Enterprise customers using Kudosity as the SMS provider.
- IDVerse - For IDKit (SaaS) customers, or Enterprise customers using Twilio as the SMS provider.
To find out more please read:
Enterprise: https://enterprise.docs.idverse.com/docs/required-information-for-sender-id-registrations
IDKit: https://idkit.docs.idverse.com/docs/required-information-for-sender-id-registrations-in-australia
Support Hub: https://lnrs.my.site.com/IDVerseSupportDesk/kA0VJ00000AUCfV?name=SMS-Sender-ID-Registrations-in-Australia-to-meet-ACMA-Regulation
Please reach out to IDVerse Support if assistance is needed: https://lnrs.my.site.com/IDVerseSupportDesk
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