Outage in IDVerse
High rate of DFA-flagged applications since approximately Fen 8th - 4PM AEDT
Resolved MajorIncident Report
This has been confirmed as a 3rd party provider outage 'IPQS' https://www.ipqualityscore.com/. This is used for GeoFlagging https://ocrlabs.atlassian.net/servicedesk/customer/portal/1/article/1870462988.
Previously the action was to wait for IPQS to come back online and then look at impacted transactions and have them re-processed. This is remaining to be the best course of action , however we will update once we know further.
Please reach out if you require an immediate update in the meantime.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 02/09/2026 12:18AM
As of 10:00 AM, the issue has been fully resolved, and all transactions should now be processing as normal.
If you would like us to reprocess the transactions so the DFA results can be re-run, please let the support team know and we’ll take care of it.
MONITORING
15 days ago - at 02/08/2026 11:27PM
The service is back up, monitoring impacted sites for further confirmation.
IDENTIFIED
15 days ago - at 02/08/2026 04:47PM
The issue has been identified and awaiting further details from IPQS
INVESTIGATING
15 days ago - at 02/08/2026 04:16PM
This has been confirmed as a 3rd party provider outage 'IPQS' https://www.ipqualityscore.com/. This is used for GeoFlagging https://ocrlabs.atlassian.net/servicedesk/customer/portal/1/article/1870462988.
Previously the action was to wait for IPQS to come back online and then look at impacted transactions and have them re-processed. This is remaining to be the best course of action , however we will update once we know further.
Please reach out if you require an immediate update in the meantime.
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