Outage in IDVerse
DVS Production Unscheduled Outage - Passports
Resolved MajorIncident Report
Summary AI Generated
A DVS (Document Verification Service) unscheduled outage on 17 September 2026 impacted passport document verification, causing system error 'S' responses for affected users. The outage lasted approximately 44 minutes before being resolved at 1:52 PM AEST, following identification of the root cause and restoration efforts.
DVS have advised as of 17 September 2026 — 12:25PM AEST of an unscheduled outage impacting passport documents.
You may receive system errors 'S' responses until the issue is resolved.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 09/17/2026 04:34AM
This issue was resolved 17/09/2026 1:52 PM AEST
IDENTIFIED
about 12 hours ago - at 09/17/2026 03:53AM
The root cause has been identified and restoration is in progress
INVESTIGATING
about 12 hours ago - at 09/17/2026 03:52AM
DVS have advised as of 17 September 2026 — 12:25PM AEST of an unscheduled outage impacting passport documents.
You may receive system errors 'S' responses until the issue is resolved.
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