Outage in IDVerse

High rate of DFA-flagged applications between approximately 12AM - 3:20AM AEDT

Resolved Major
November 18, 2025 - Started 4 days ago - Lasted about 11 hours
Official incident page

Incident Report

We are investigating an issue for some clients where many transactions completed between roughly 12:00 AM and 3:20 AM AEDT are returning HIGH RISK DFA results unexpectedly. Our initial review with IDVerse Operations suggests the issue may be linked to service disruptions from our GeoData provider, IPQS (https://www.ipqualityscore.com). Investigations are continuing and will provide updates as they become available. If you need any potentially impacted transactions reprocessed, please submit a ticket to the support team for review.
Components affected
IDVerse 3rd Party Systems

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 11/19/2025 03:49AM

This was resolved approximately 3:20 AM AEDT, and was confirmed to be related to the cloudflare incident (https://www.cloudflarestatus.com/) that also impacted IPQS.

If you need any potentially impacted transactions reprocessed, please submit a ticket to the support team for review.

MONITORING 3 days ago - at 11/18/2025 10:34PM

We are continuing to monitor for any further issues.

MONITORING 3 days ago - at 11/18/2025 10:33PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 11/18/2025 10:31PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 11/18/2025 10:31PM

We are investigating an issue for some clients where many transactions completed between roughly 12:00 AM and 3:20 AM AEDT are returning HIGH RISK DFA results unexpectedly.

Our initial review with IDVerse Operations suggests the issue may be linked to service disruptions from our GeoData provider, IPQS (https://www.ipqualityscore.com). Investigations are continuing and will provide updates as they become available.

If you need any potentially impacted transactions reprocessed, please submit a ticket to the support team for review.

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