3rd Party System - Atlassian Jira Experiencing Degraded Service

The issue impacting access to the IDVerse Support Portal has been resolved.

Incident Summary:

Between 02:00 UTC and 16:30 UTC on April 18, 2025, a third-party incident with Atlassian Jira affected our support systems. During this time, the Sprint field was not visible in issue views, and issue search/filters showed an empty Sprint field cell for some Jira customers, including our portal.

The root cause was a recent code change introduced by Jira. They've deployed a fix to resolve the issue, and services have been verified as fully recovered.

The IDVerse Support Portal is currently experiencing degraded performance due to an active incident with one of our third-party service providers, Atlassian Jira.

The issue, identified by Jira, is impacting issue search and filter functionality across all Jira Software customers. As a result, access to the IDVerse Support Portal and support tickets may be delayed or temporarily unavailable.

Atlassian has identified the root cause and is actively working on a resolution. We are closely monitoring their progress and will update the status of this incident as more information becomes available.