Outage in IDVerse

SMS Delivery Delays to AT&T Network in the United States

Resolved Minor

May 01, 2025 - Started 12 months ago - Lasted about 6 hours
Official incident page

Incident Report

Our SMS provider, Twilio, has identified the issue and is working closely with their carrier partner to resolve it. This may result in delayed message delivery to affected recipients. Their engineering team is actively monitoring the situation, and we will provide updates as soon as more information becomes available. We appreciate your patience, for more information please visit: https://status.twilio.com/incidents/cbf7ht7jq86s

Components affected

IDVerse 3rd Party Systems

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/02/2025 12:34AM

This incident is now resolved.

We are no longer experiencing SMS delivery delays when sending messages to AT&T Network in the United States.

MONITORING 12 months ago - at 05/01/2025 08:00PM

We are observing signs of recovery in SMS delivery delays when sending messages to devices on the AT&T Network in the United States.

Our SMS provider has reported improvement, and we will continue to monitor the service closely to ensure a full recovery.

We will provide additional updates as more information becomes available.

IDENTIFIED 12 months ago - at 05/01/2025 06:36PM

Our SMS provider, Twilio, has identified the issue and is working closely with their carrier partner to resolve it. This may result in delayed message delivery to affected recipients.

Their engineering team is actively monitoring the situation, and we will provide updates as soon as more information becomes available.

We appreciate your patience, for more information please visit: https://status.twilio.com/incidents/cbf7ht7jq86s

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