Outage in IDVerse

Burst SMS - Degraded Messaging

Resolved Minor

August 27, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

Customer Degraded Messaging Burst SMS (used by many customers in the APAC regioN) have identified a potential issue in their systems and are currently investigating remediation options. Users may also additionally see intermittent issues logging into their account via the UI. Note: Messages should be added to queues and not lost. Live incident updates with Burst can be tracked here: https://status.transmitsms.com/incidents/2qtyfkq6hkmc

Components affected

IDVerse 3rd Party Systems

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/28/2025 01:56AM

A fix was implemented at 11:08 AEST with ongoing monitoring can confirm the issue has been fixed.

Transactions/SMS's do not need to be re-sent as SMS's were queued and should have since been delivered.

IDENTIFIED 8 months ago - at 08/28/2025 12:54AM

Customer Degraded Messaging

Burst SMS (used by many customers in the APAC regioN) have identified a potential issue in their systems and are currently investigating remediation options. Users may also additionally see intermittent issues logging into their account via the UI.

Note: Messages should be added to queues and not lost.

Live incident updates with Burst can be tracked here: https://status.transmitsms.com/incidents/2qtyfkq6hkmc

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