Outage in Illuminate Education

RGP - Some customers unable to complete the student transfer process.

Resolved Major
January 15, 2025 - Started about 1 month ago - Lasted 2 days
Official incident page

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Outage Details

We are currently experiencing an issue in our Renaissance Growth Platform (RGP) where some customers are not able to complete the student transfer action.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/17/2025 01:33PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 01/15/2025 07:32PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 01/15/2025 07:01PM

We are currently experiencing an issue in our Renaissance Growth Platform (RGP) where some customers are not able to complete the student transfer action.

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