Outage in Illuminate Education
Items in Draft Item Bank Assessments Not Displaying Answer Choices
Resolved MinorIncident Report
Summary AI Generated
A software change caused items in unpublished Item Bank assessments to display using earlier saved versions, resulting in question stems appearing without answer choices for approximately 22.6 hours. The problematic change was identified and reverted, restoring most items to their latest versions, though items created between 6:30-10:00 AM EDT during the incident required re-authoring. The issue was fully resolved after implementing a fix and monitoring period.
We are currently investigating this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 03/26/2026 12:15PM
This incident has been resolved.
MONITORING
10 days ago - at 03/25/2026 05:22PM
Overnight, Renaissance released a change that unexpectedly caused an issue affecting unpublished Item Bank assessments in DnA. As a result, some items were displayed using an earlier saved version rather than the most recent one. In many cases, this meant the question stem appeared without its answer choices.
We’ve identified and reverted the change that introduced this issue and have restored the latest versions of all items authored prior to today.
Unfortunately, for items authored between 6:30 AM and 10:00 AM EDT today, we’re unable to restore the most recent version. Items created during this window will need to be reauthored or edited.
We sincerely apologize for the inconvenience this caused and appreciate your understanding. If you have questions or need assistance, our Customer Support team is here to help.
MONITORING
10 days ago - at 03/25/2026 05:01PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
10 days ago - at 03/25/2026 03:46PM
We are continuing to investigate this issue.
INVESTIGATING
10 days ago - at 03/25/2026 01:43PM
We are currently investigating this issue.
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