Outage in Illuminate Education
DnA: Student Assessment Submission Errors
Resolved MinorIncident Report
Summary AI Generated
A subset of students encountered "Fatal Error" messages when submitting assessments in Illuminate Education's DnA platform, disrupting the assessment submission process. Over the course of approximately 14 hours, the team identified and deployed a fix addressing the underlying condition causing the errors. Following the update, students are redirected to the portal homepage upon assessment completion, with scores remaining accessible through the portal.
We have received reports from customers that some students are encountering a "Fatal Error" message after submitting an assessment. At this time, the issue appears to be affecting a subset of students.
Our team is actively investigating the issue and working to determine the root cause. We will provide additional updates as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 10/08/2026 10:03AM
This incident has been resolved.
MONITORING
5 days ago - at 10/07/2026 08:41PM
Thank you for your patience as we addressed this issue. We identified a condition that could result in some users encountering an error when submitting assessments.
We have deployed an update that addresses the condition that was resulting in these assessment submission errors and improves overall reliability during assessment submission. Following this update, students are now directed to the portal homepage after completing an assessment. Assessment scores continue to be available through the portal.
We will continue to closely monitor system performance and validate the effectiveness of these changes to help ensure a reliable experience.
IDENTIFIED
5 days ago - at 10/07/2026 08:16PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 10/07/2026 07:48PM
We have received reports from customers that some students are encountering a "Fatal Error" message after submitting an assessment. At this time, the issue appears to be affecting a subset of students.
Our team is actively investigating the issue and working to determine the root cause. We will provide additional updates as more information becomes available.
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