FastBridge Students Unable to Resume Paused Spring aReading/aMath

The monitoring period has passed, with all observations confirming that the issue has been resolved.

A final fix was applied today 5/11, while the initial fix significantly mitigated occurrence, we identified a narrow scenario where the experience may be impacted by a cached session which the current fix addressed. We will continue to monitor system performance and behavior for the next 24 hours. We expect to close this incident post conclusion of the monitoring activity.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue affecting students who have paused their Spring aReading or Spring aMath assessments. When attempting to resume a paused assessment—whether from the student's device or through the teacher's Screening tab—an error is displayed, and the assessment cannot continue.

What we're doing:
Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available.

We apologize for the disruption during your Spring testing window and appreciate your patience.