Outage in Illuminate Education
School City Database blocker for HISD
Resolved MinorIncident Report
Summary AI Generated
Starting around 9:00 AM CST, some districts experienced slow performance and login difficulties in SchoolCity. The incident lasted approximately 1.4 hours, affecting login access and student workflows. All services were fully restored by 12:11 PM CST.
We are aware that some districts began experiencing slow performance in SchoolCity starting at approximately 9:00 AM CST today. Earlier reports of login difficulties have been resolved.
Our team is actively investigating the cause of the slowness and is working to restore full performance as quickly as possible. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
Components affected
Illuminate Education SchoolCityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 08/28/2026 06:42PM
The performance issues reported earlier today have been resolved. As of approximately 12:11 PM CST, all services — including login and student workflows — have been restored and are operating normally.
We apologize for the disruption and thank you for your patience. If you continue to experience any issues, please contact support.
INVESTIGATING
15 days ago - at 08/28/2026 05:19PM
We are aware that some districts began experiencing slow performance in SchoolCity starting at approximately 9:00 AM CST today. Earlier reports of login difficulties have been resolved.
Our team is actively investigating the cause of the slowness and is working to restore full performance as quickly as possible. We will provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience.
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